FAQ

Frequently asked questions
Reservations
& Policies
Villa
Amenities
Dining
& Wellness
Business
& Events
Accessibility
& Family
Transportation
& Concierge
What are the check-in and check-out times?
Check-in time is from 3:00 PM, and check-out is until 12:00 PM.
How can I make a reservation at Vivienda?
You can book directly on our official website, by phone, or by emailing the reservation team at your desired location.
Can I modify or cancel my reservation?
Yes. Cancellations and modifications are subject to the terms and conditions of your booking. Please refer to your confirmation email or contact the reservation team.
Is early check-in or late check-out available?
Early check-in and late check-out are subject to availability. Additional fees may apply.
Do I need a credit card to make a booking?
Yes, a valid credit card is required to guarantee your reservation.
Do you offer long-stay or extended-stay rates?
Yes. We have special offers for weekly, monthly and yearly stays, please contact our team for personalized packages and offers.
Is there a minimum stay requirement?
Certain villa categories or peak seasons may require a minimum number of nights. Please check during booking.
What features do the villas offer?
All villas are fully private with individual entrances. Most include private pools and outdoor terraces. Select villas also come with fully equipped kitchens. Please inquire at the time of booking.
Are laundry and housekeeping services available?
Yes, daily housekeeping and on-request laundry services are available.
Is butler service offered?
Yes, personalized butler service can be arranged upon request.
What dining options are available on-site?
Each location features its own private restaurant offering a variety of cuisines.
Is room service available?
Yes, room service is available for guests 24 hours.
Can I dine at the pro0perty if I’m not a guest?
Our restaurant is primarily for in-house guests, but we accept external reservations. Please call ahead to inquire.
Are halal and dietary-specific meals available?
Yes, we offer halal cuisine and cater to dietary preferences including vegetarian, vegan, gluten-free, and diabetic-friendly meals.
Is breakfast included?
Breakfast is included in most packages. Please check your booking details or ask our team.
Do you offer spa or massage treatments?
Spa treatments and wellness experiences can be arranged in your villa or with our local partners, a prior reservation confirmation will be needed.
Do you have a gym or fitness facilities?
Yes, each location includes a fitness center equipped with modern equipment.
Do you offer meeting rooms or event spaces?
Some locations offer private lounges, conference rooms, business villas, or meeting areas suitable for business gatherings and events. Contact us for bespoke arrangements.
Is Vivienda suitable for corporate stays?
Absolutely. We provide discreet, high-end services tailored for business travelers and executives, you may also contact our reservations team for further corporate rates.
Is Vivienda family-friendly?
Yes. We welcome families and provide child-friendly amenities upon request.
Do you offer babysitting services?
Babysitting can be arranged through our concierge with advance notice.
Are the villas wheelchair accessible?
Some of our villas are equipped to accommodate guests with reduced mobility. Please let us know in advance.
Is parking available on-site?
Yes, free private parking is available on-site without the need for a reservation.
Do you offer valet parking?
Yes, complimentary valet service is available at all locations.
Do you offer airport shuttle or chauffeur services?
Yes, premium airport transfers and chauffeur-driven cars can be arranged upon request. Additional charges may apply.
Can you help arrange tours or local experiences?
Yes, our concierge is happy to assist with curated local experiences, shopping excursions, and cultural tours.
What languages are spoken by the staff?
Our team speaks Arabic and English fluently, and we’ll do our best to accommodate additional language needs.